FAQ
BOOKINGS
How do I book accommodation on the mtbeds.co.za website?
- Browse in the destination pages to find a suitable property for your requirements.
- Enter all dates and traveller information and where live availability is shown online, proceed to confirm and make payment if you are happy with the cancellation conditions.
Why can I not complete my booking if not all travellers are SA Residents?
- Rates and offers shown on the website are for SA Residents only. If any member of the travelling party is not an SA Resident, your enquiry will come through to our call centre for one of the team to put together an applicable quotation based on passport nationality of the travellers.
Why am I not able to complete my booking online for some types of accommodation?
- Game Lodges and some other properties do not have live online availability so your request will be provisional and our team will need to contact the property and check availability and updated pricing for you via email.
Why does the price say “from” on the website?
- The “from” price provides an indication of the lowest price that was available at the time of loading to our site.
- Pricing may vary due to dates chosen, availability, rate fluctuations, supplier demand.
- mtbeds.co.za receives pricing with certain validity periods from our suppliers.
- The mtbeds.co.za website is updated regularly in order to provide customers with the best available pricing.
How do I change or cancel my booking?
- All bookings must be changed or cancelled directly with the mtbeds.co.za call centre in writing.
- Supplier penalty fees will apply and will be advised at the time of the change or cancellation request.
- If an emergency change or cancellation needs to be made outside of our office hours, kindly refer to our After Hours Emergency section.
What does B&B, DBB, FB, AI RO and HB mean?
- “B&B” means Bed and Breakfast.
- “DBB” means Dinner, Bed and Breakfast.
- “HB” means Breakfast and Dinner.
- “FB” means full board which includes Breakfast, Lunch and Dinner.
- “AI” means Breakfast, Lunch, Dinner and selected drinks as specified by the establishment.
- “RO” means Room Only and does not include any meals.
PAYMENT
Which bank cards are accepted for payment?
- Visa and Mastercard.
Can I pay with eBucks and/or Rands when booking with mtbeds.co.za?
- Yes, payment may be made either fully in eBucks, Rand or with a combination of both.
After-Hours & Emergency Assistance
What are mtbeds.co.za operation hours?
- Our standard office hours are:
Monday to Friday 08h30 – 17h00 - Contact details:
Contact Number: 087 730 0073
Email us reservations@mtbeds.co.za. - Closed on weekends and public holidays. Any time outside of the standard office hours is treated as after hours and customers are urged to only contact mtbeds.co.za with an after hours request in the case of emergency.
What classifies as an emergency?
- If a confirmed booking has been made with mtbeds.co.za, but a customer is experiencing difficulty with checking in at the accommodation booked through mtbeds.co.za.
- If urgent booking changes must be made in terms of a change or cancellation:
On the evening of departure
Within 72 hours of travelling over weekends.
Is there an additional fee for After Hours service?
- Yes, if After Hours assistance is requested and this is not viewed as a travel emergency as detailed above, a handling fee will be charged over and above the standard fees and any supplier charges incurred.
What are mtbeds.co.za emergency hours and contact information?
- Emergency Number: 087 730 0073 and hold for after hours option.
- Monday to Friday after 17h00.
- Weekends and public holidays all day.
Complaints, compliments and queries
Where can I send a complaint, compliment or other feedback on any aspect of mtbeds.co.za service or bookings?
- Your feedback is valuable. Please visit the “Contact us” section of our website, email us at care@mtbeds.co.za or via our call centre on 087 730 0073 to speak to one of our team supervisors.